Refund policy

We try to process each order as soon as the order is placed, thus the timeframe to cancel the order is short. 

The order can only be cancelled if it hasn’t been processed at our logistics center. If your order has been shipped, you can choose to return the product within 30 days of receiving it.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@officialhomepro.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Products must be returned to the return facility address provided by our customer service, otherwise, we will reject your return. Please, confirm the return facility address with our customer service.
A valid return tracking code (showing the correct return address) is to be sent to the customer support team in order to proceed with your refund.

You can always contact us for any return question at support@officialhomepro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@officialhomepro.com.

All return shipping arrangements and charges shall be organized and paid by you. Shipping fees are non-refundable. If you are shipping an item of higher value, you should consider using a trackable shipping service.

After receiving the returned item, we will inspect it and credit the customer’s account for the original purchase price minus the shipping and handling fee within 30 days upon receipt of the returned item at the returns facility.